SiteProof

Account Deletion Request

Last updated: July 22, 2026

How to Request Account Deletion

To request deletion of your SiteProof account and associated data, please follow these steps:

  1. Send an email to siteproofapp@gmail.com from the email address registered with your SiteProof account.
  2. Use the subject line: “Account Deletion Request — [your email address]”
  3. Include the following in your email:
    • Your full name
    • The email address associated with your account
    • A brief confirmation that you wish to permanently delete your account and all associated data

Alternatively, you may submit a deletion request through the app by navigating to Settings → Account and selecting the account deletion option (if available in your app version).

What Data Is Deleted

Upon verification of your identity, the following data associated with your account will be permanently deleted:

  • Personal profile information (name, email, company name, branding settings)
  • All project data (names, addresses, contact details, notes)
  • All document data (invoices, estimates, reports, line items, signatures)
  • All evidence media (photos, videos, annotations, GPS coordinates)
  • All expense and payment records
  • All inventory items
  • Team memberships and team data associated with your account
  • Subscription and billing information

What Data Is Retained

In limited circumstances, certain data may be retained for legal or operational purposes:

  • Backup retention: Deleted data may persist in our cloud backup systems for up to 90 days after the deletion request is processed before being permanently purged.
  • Legal obligations: If required by applicable law, we may retain certain records (such as transaction logs for tax purposes) for the period mandated by law, typically up to 7 years. This data is anonymized and used only for compliance purposes.

Processing Timeline

Once we receive your deletion request:

  • We will verify your identity within 5 business days
  • Your account and data will be permanently deleted within 30 days of verification
  • You will receive a confirmation email once the deletion is complete
  • You will not be able to access your account or data during the processing period

Important Notes

  • Account deletion is permanent and irreversible. Please export any data you wish to keep before submitting a deletion request.
  • You can export your data at any time from the Settings page within the app.
  • If you share projects with other users, those projects will remain accessible to other team members after your account is deleted. Your personal contributions (evidence, documents, expenses) within shared projects will be removed.
  • Canceling your subscription does not delete your account. You must submit a separate deletion request to have your data removed.

Contact

If you have any questions about the account deletion process, please contact us:

siteproofapp@gmail.com